Conflict Resolution and De-escalation | Nexis CPD
Conflict Resolution and De-escalation training
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Conflict Resolution and De-escalation

Recognise rising tension, stay safe, de-escalate calmly and resolve conflict between colleagues.

CPD accredited 1.5 CPD hours 20 questions · 8-page handbook Recommended renewal: 3 years Accredited by Assured CPD
£9
one-off payment

Enrol and start straight away · assessment & instant e-certificate included

OVERVIEW

About this course.

Most conflict at work starts small: a long wait, a refused request, a misunderstanding between colleagues. Handled well, it settles quickly. Handled badly, it can grow into abuse, threats or even violence. This course gives you practical, verbal skills to spot conflict early, calm it down, keep yourself safe and know what to do afterwards.

Conflict is a normal part of working life. People disagree, get frustrated and feel let down. The Advisory, Conciliation and Arbitration Service (Acas) says conflict at work can range from speaking up about issues to formal disputes, and that dealing with it positively and early can build trust and improve relationships. Sometimes, though, conflict turns into aggression.

The details
  • Price£9
  • FormatOnline · self-paced
  • Assessment20 questions · 80% to pass
  • CertificateInstant · 3-yr renewal
  • Course access12 months
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Bundle & save: pay for 2, get 3 — your 3rd course is free

  • Independently accredited — Assured CPD
  • Secure card checkout via Stripe
  • Instant certificate · 3-yr renewal
  • Access guarantee — full refund if a technical fault stops you accessing your course
WHAT'S COVERED

Course syllabus.

Understanding Conflict & Its Causes
Recognising Escalation & Staying Safe
De-escalation Skills
Resolving Conflict Between Colleagues
After an Incident: Reporting, Support & Learning
GOOD TO KNOW

Frequently asked questions.

How much does the Conflict Resolution and De-escalation course cost?

It costs £9.00 — a one-off payment with no subscription. The price includes the online course, the assessment, and your certificate.

Is Conflict Resolution and De-escalation CPD accredited?

Yes. It is independently accredited by Assured CPD. Your certificate carries a unique ID and QR code that an employer or inspector can verify online at nexiscpd.co.uk/verify.

How is the course assessed and when do I get my certificate?

You study online at your own pace, then take a multiple-choice assessment with an 80% pass mark. As soon as you pass, your Assured CPD certificate is emailed to you and available to download instantly.

Does the Conflict Resolution and De-escalation certificate expire?

This certificate has no legal expiry.

Can I take this course online, and how long do I have access?

Yes — the course is 100% online and works on any device. You get 12 months of access to the course materials from the date of purchase.

READY?

Start Conflict Resolution and De-escalation today.

Enrol and begin straight away. Pass the assessment and your Assured CPD certificate is emailed instantly.